01
Problem-Solving Skill
Real Problem
Does this fix a problem people urgently need fixed (a painkiller), or is it a nice-to-have (a vitamin)? Proof comes from conversations, complaints, reviews and forums.
- 0
- Nice-to-have; no sign anyone struggles with this.
- 5
- The problem sounds real and a few people complain about it, but they cope with workarounds.
- 10
- A painful, frequent, costly problem, backed by conversations or public complaints; people already go out of their way to fix it.